Returns and Refunds Policy

If you wish to return your order for any reason please contact us for an RMA number(Returned Materials Authorisation).  Please email info@boxreuse.co.uk  and a member of our team will respond to your request.

Please note the following:

  1. Any unwanted to be returned, must be received by us within 14 days of receipt of the item.
  2. The returned item must be unused and sent back in the original condition it was received.
  3. For unwanted items, all outward shipping and return shipping charges are the Customer’s liability. In addition to this an administration fee of 20% will be deducted from your refund.  We will process your refund within 7 days of receipt of the returned items.
  4. Any defect, fault or shortage must be reported within 3 days of receipt of the item and action will be taken to replace or refund the order.
  5. Please use a recorded delivery service for any returns as we cannot be held responsible for goods not received. Alternatively, we can arrange collection at cost.